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microsoft/call-center-ai

call-center-ai

Send a phone call from AI agent, in an API call. Or, directly call the bot from the configured phone number!

View on GitHub↗Upstream microsoft/call-center-ai↗

Builder

Microsoft

Microsoft

microsoft • big-tech

Stars

6,563

Using upstream star count

Forks

780

Using upstream fork count

Open Issues

0

Activity Score

0/100

0 commits in 30d

Created

Jan 9, 2024

Project creation date

README Summary

AI-powered call center solution with Azure and OpenAI GPT.

Community Evaluation

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AI Dev Skills

Unmapped

Conversational AINatural Language ProcessingReal-time Audio ProcessingSpeech-to-Text ProcessingTelephony IntegrationText-to-Speech SynthesisVoice User Interface Design

Tags

Conversational AINatural Language ProcessingReal-time Audio ProcessingSpeech-to-Text ProcessingTelephony IntegrationText-to-Speech SynthesisVoice User Interface DesignAI AgentsAiderAutomationAzure AICachingDatabaseEmbeddingsForkedGPTLarge Language ModelsMusic TechOpenAIOpenLLMetryOpenTelemetryPrompt InjectionPythonRAGReal-Time / StreamingRed TeamingRustSecurityTraceloop

Taxonomy

AI Trends

Agentic AIConversational AIVoice AI

category

Dev Tools & AutomationFoundation ModelsAI AgentsRAG & RetrievalEvals & BenchmarkingInference & ServingIndustry: Audio & MusicSecurity & Safety

Deployment Context

Cloud APISelf-hosted

Industries

Customer ServiceCall CentersBusiness Process AutomationTelecommunications

Modalities

AudioText

Skill Areas

Conversational AISpeech-to-Text ProcessingText-to-Speech SynthesisNatural Language ProcessingVoice User Interface DesignTelephony IntegrationReal-time Audio Processing

tag

AI AgentsAiderAutomationAzure AICachingDatabaseEmbeddingsForkedGPTLarge Language ModelsMusic TechOpenAIOpenLLMetryOpenTelemetryPrompt InjectionPythonRAGReal-Time / StreamingRed TeamingRustSecurityTraceloop

Use Cases

Automated Customer SupportOutbound Sales CallsAppointment SchedulingCustomer Survey AutomationPhone-based Information Retrieval

Recent Activity

Updated 10 months ago

7 Days

0

30 Days

0

90 Days

0

Quality

prototype
Quality
medium
Maturity
prototype

Categories

Dev Tools & AutomationPrimaryRAG & RetrievalEvals & BenchmarkingInference & ServingIndustry: Audio & MusicSecurity & SafetyFoundation ModelsAI AgentsGenerative MediaCoding & Dev ToolsOther AI / ML

PM Skills

Cost & EfficiencySafety & AlignmentScale & ReliabilityProduct DiscoveryDeveloper PlatformAI-Native Architecture

Languages

Python100.0%

Timeline

Project created
Jan 9, 2024
Forked
Mar 13, 2026
Your last push
10 months ago
Upstream last push
10 months ago
Tracked since
Oct 27, 2025

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